General FAQ

About Protopasta

What is Protopasta? Is it made of Pasta? Can I eat it?

While our filament may resemble spaghetti, Proto-pasta is not actually pasta. The name is a combination of our company, ProtoPlant, and the pasta-like shape of filament. #donteatthepasta

Where is Protopasta made?

All Proto-pasta products are produced at ProtoPlant, in Vancouver, Washington, USA. Read more about ProtoPlant and our story here

Product Help

What’s the difference between PLA and HTPLA?

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I'm trying to start x-project. How do I know what product is the best filament for the job?

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Payment & Shipping

What kind of payment options are accepted?

We currently accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, JCB, Diners Club, and Venmo.

How long does shipping take?

Domestic (US) orders shipped USPS Priority Mail should arrive in 1-3 days of shipment. Our lightweight, economy service uses USPS First Class Mail which requires as much as 1 week for transit from time of shipment. 

Do you ship internationally?

Yes! Depending on your local government rules, additional TAXES, DUTIES, and IMPORT FEES may be required to receive your shipment.It's up to you to understand and pay these additional costs. Transit is typically 1-3 days with DHL anywhere in the world (with transit up to a week including customs).  USPS First Class International can take as much as 1-2 months for for transit, while UPS and USPS Priority Packages typically take 1-2 weeks (plus customs).

How much does shipping cost?

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where can I buy Protopasta 3d printer filament in store?

Protopasta filaments can be found at select retailers worldwide. We have a full list of current local retailers that carry our products, and we welcome new retailers who would like to carry our products in their store or on their website.

Returns & Exchanges

Can I return my product?

At Protoplant's discretion, returns and replacements will be accepted within 90 days of purchase. Please check the material label before opening your product.  Only sealed product can be returned. Shipping of items for exchange or refund is paid by the customer. Contact Protoplant at info@protoplant.com before shipping any returns to obtain an RMA number. 

My item arrived defective. What can I do?

Protoplant will pay shipping to return and/or replace product with manufacturing defects or not matching your order.

The filament color wasn’t what I expected. Can I exchange for another color?

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